Privacy Policy
Privacy Policy
This page explains what we collect from you on this website, why we collect it, how long we keep it, who we share it with, and how to ask for a copy or have it deleted. It is written plainly because it concerns you.
Who we are
The Touch is a brand experience and production agency with its office and workshop at Al Murjanah Tower, Prince Sultan Road, Ar Rawdah, Jeddah, Saudi Arabia. This website (thetouch.sa) is owned and run by The Touch team.
For any question about your privacy or your data, write to info@thetouch.site or contact us on 0567069088.
What we collect, and when
When you send a form (contact or quote request): we collect what you type yourself: your name, email, phone number, company if you give one, the service you select, and the text of your message.
With every request we automatically record: the page you sent it from, the page you arrived from, your IP address, your browser and device type, and the time. We use these to know where the request came from and to block automated spam, not to track you across the web.
When you only browse: we count page views and their general source (search, direct, or another site). That counter stores no IP address and nothing that identifies you.
Measurement tools: the site loads Google measurement tags, which may set cookies that record visits and general browsing behaviour. You can block these in your browser settings.
What we never collect: we do not ask for or receive card or bank details on this website, we do not collect sensitive personal data, and we do not sell your data to anyone.
Why we use it
To answer your request, prepare your quote and follow your project through.
To reach you the way you asked: a call, WhatsApp or email.
To improve the website: knowing which pages are actually read and which services are asked for most.
To protect the site from automated spam and abuse.
To meet any legal or accounting requirement that applies to commercial dealings.
Who we share it with
Our own team: the request reaches the sales team and the project manager responsible.
Our CRM and email provider: a copy of the request is stored in our system and an alert is emailed to our team.
WhatsApp: if you contact us on WhatsApp, that conversation happens inside WhatsApp under its own privacy policy, not ours.
Hosting and measurement providers: data passes through our hosting servers, and measurement tools receive general browsing data.
We do not sell your data and we do not share it for third-party marketing.
How long we keep it
We keep client requests for as long as the business relationship lasts or the request may still become a project, then delete what is no longer needed, keeping only what accounting records legally require.
View counters are aggregate and contain no personal data, so they may be kept to analyse performance over time.
If you ask us to delete your data we will do so within a reasonable period, unless a legal obligation prevents it, in which case we will tell you.
Your rights
To ask for a copy of the data we hold about you.
To ask us to correct anything inaccurate.
To ask us to delete your data or stop contacting you.
To withdraw your consent at any time, without affecting what was done before.
To exercise any of these, write to info@thetouch.site and we will reply within a reasonable period. These rights follow the Personal Data Protection Law of Saudi Arabia.
Cookies
The site uses technical files needed for it to work and load quickly (such as holding a cached copy of a page and remembering your language), and measurement files that help us understand visits.
You can delete or block these in your browser. Doing so may affect speed or remembered preferences, but it will not stop you using the site.
Data security
The site runs over an encrypted connection (HTTPS), and client requests are stored in a database reachable only by authorised people on our team.
No one can promise absolute security online, but we review access rights and keep the site's systems updated.
Links to other sites
We may link to websites or social accounts we do not own. This policy does not cover them; each has its own.
Updates to this policy
We may update this page whenever our practices or the applicable rules change, and the date at the top will show when it last changed.
